Refund Policy
Last updated: April 2, 2025
This Refund Policy explains how SIA GBP Agency (“we”, “us”, or “our”) handles refund requests for purchases made on Seoverse.net (“the Service”). By using our platform, you agree to the terms outlined below.
1. General Policy
Due to the digital and instant nature of our service, all token purchases and subscriptions are considered non-refundable once content generation has started.
We encourage users to review plans carefully before purchasing.
2. Token Purchases
When you purchase a token bundle (e.g., Starter, Pro, Flex, or custom plans):
- Tokens are delivered immediately as digital credits.
- All token purchases are final and non-refundable.
- We are not responsible for unused tokens.
3. Subscription Plans
For users with an active recurring subscription:
- You can cancel at any time to avoid future charges.
- Cancellation does not trigger a refund for the current billing cycle.
- Refunds may be considered only in cases of duplicate payments or verified platform malfunction affecting usage
4. Exceptional Circumstances
We may review refund requests on a case-by-case basis basis for issues such as:
- Duplicate or accidental purchases
- System errors preventing access to the service
- Billing malfunctions originating from our platform
We reserve the right to deny a refund if:
- A significant amount of content has already been generated
- Misuse or abuse of the system is suspected
5. Chargebacks
If a chargeback is initiated without contacting us first, your account may be temporarily suspended during the investigation.
We strongly recommend reaching out to our team before disputing a charge — we aim to resolve issues quickly and fairly.
6. How to Request a Refund
To request a refund, please contact info@seoverse.net within 7 days of the transaction. Include the following details in your message:
- Full name
- Email address used for the purchase
- Date and amount of the transaction
- A brief explanation of the issue
We aim to respond within 3–5 business days.
7. Contact Us
For all refund-related questions, please reach out to:
SIA GBP Agency
Reg. No. 40203025047
Gustava Zemgala gatve 80 - 23A, Riga, Latvia, LV-1039
info@seoverse.net